Privacy Policy

How we deal with your data and your rights.

Overview

At Tattenbach Fence Co., we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect information provided through our website. We do not sell, rent, or trade your personal information to third parties.

Information We Collect

We may collect personal information including:

  • Name
  • Phone number
  • Email address
  • Property address
  • Information submitted through contact or quote request forms
  • Website usage data such as browser type, pages visited, and general analytics information

Record Keeping & Communications

For legal, insurance, and business record purposes, we may retain records of communications with prospective, current, and past clients. This may include emails, text messages, quotes, invoices, call records, site notes, photographs, and other project-related correspondence.

These records may be retained for a reasonable period of time to protect both parties in the event of future disputes, warranty claims, legal proceedings, or liability matters.

In certain circumstances, we may be unable to delete records upon request where retention is required for legitimate business, legal, insurance, or compliance purposes.

How We Use Your Information

We use your information to:

  • Respond to enquiries and quote requests
  • Communicate regarding projects or services
  • Improve our website and customer experience
  • Maintain business records
  • Send relevant updates or service information when appropriate

Website Analytics & Cookies

Our website may use cookies and third-party analytics tools to help us understand website traffic and improve user experience.

Cookies are small files stored on your device that help websites function more effectively. You can disable cookies through your browser settings if preferred.

Third-Party Services

We may use trusted third-party services such as:

  • Website hosting providers
  • Email or contact form services
  • Analytics providers

These services may process information on our behalf solely for business operations.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Access to Your Information

You may request access to the personal information we hold about you or request corrections if necessary. To do so, please contact us using the details below.

Contact us directly

If you’d prefer to speak to us directly, feel free to give us a call.